Use of Website

You agree to use this site only for lawful purposes. You may not adapt, alter or create any of the material or information in this site or use it for any other purpose. White Orchid Spa reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form. White Orchid Spa reserves the right to monitor submissions to the site and to edit or reject any submissions.

Bookings and Treatments

The Terms and Conditions detailed below apply to all bookings made at White Orchid Spa or directly by phone or in person.

All rates featured on White Orchid Spa are subject to availability and may be changed at any time without notice. White Orchid Spa and /or its’ practitioners reserve a right to decline massage bookings and / or treatment without an obligation to provide any reason for doing so.

All clients are responsible to ensure that a consultation takes place and that they are suitably healthy to receive the treatment provided. All therapists at White Orchid Spa are qualified and fully insured. They work on a self-employed basis and White Orchid Spa is therefore not legally liable for problems that occur after treatment is provided.

Payments and Cancellations

While booking over the phone you’ll need to provide your credit or debit card details to secure your booking. You can secure your booking using MasterCard, Visa, Maestro. You can also secure your booking using the online payments function which utilizes Stripe web payments. Payments are made in advance of the treatment (either a deposit or full payment) when booking through the web site or over the phone. Any cancellations need to be notified 24 hours in advance of the treatment for a full refund. Any appointment that is canceled in less then 24 hours prior to the appointment is non-refundable and full payment will be due if only a deposit is held. Payments in cash are available on the day of the appointment but only after confirmation with a representative of the business.

Refund Policy

All treatments are non-refundable, non-transferable and non-exchangeable.

Information About You From Third Parties

In order to protect all our customers against potential fraud, we verify the information you provide with bank processors listed below. In the course of such verification, we receive personally identifiable information about you from such services.

Payment processors

Stripe.com

Purpose

To allow payment processing settlement services, fraud checking.

Data disclosed

Name, address, details of user funding instruments, details of payment transactions

Information Security

As we are using Stripe systems to operate our payments collection you should be aware that stripe is committed to handling your customer information with high standards of information security. They use computer safeguards such as firewalls and data encryption, enforce physical access controls to their buildings and files, and authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

For more information on Stripel’s security practices, please visit the Stripe Security Centre.

Deposit Policy

To secure a booking, all the bookings have to be pre-paid in advance. A full amount is always appreciated. A deposit 50% of regular price required. For the rest ” Pay at property “

Cancellation Policy


As a courtesy to all spa guests, cancellations must be made 24 hours in advance of your appointment time. Failure to do so will result in the full service of the Deposit rate being charged. If you are running late, a phone call is always appreciated. We will reschedule your appointment if possible. If we are not able to reschedule your appointment, your arrival time will determine the length of your treatments, which will end as originally scheduled. 

Gift Vouchers

Gift Vouchers are valid as shown on the voucher up to a maximum of 12 months. Gift Vouchers are non refundable, cannot be exchanged for cash and may only be used as specified on the voucher. Can not be used in conjunction with offers.

Cancellations and changes

You may cancel or change any booking up to 24 hours before the appointment time. When booking and paying you are authorizing us to retain the full cost of your treatment should you cancel the appointment with less than 24 hours notice. Any other charges associated with the cancellation will be deducted from the amount paid or if the charges exceed the deposit an additional payment will be required.

Use of Personal Information

White Orchid Spa is committed to protecting the privacy and security of its on-line visitors. When booking and having treatments we collect the e-mail addresses of our clients. This information is never shared with other parties. We may occasionally contact you with special offers but all communications will include a clear ‘opt out’ button. Also we do not store any of your financial data and they are only used for the purpose of completing a transaction with our business.

We adhere to the Payment Card Industry (PCI) Data Security Standard (www.pcisecuritystandards.org).

Copyright

All rights, including copyright and database right, in the website and its contents, are owned by or licensed to White Orchid Spa, or otherwise used by our online booking system developers, r3ality projects as permitted by applicable law or the copyright holder.

You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from White Orchid Spa or the copyright holder.

Links to other sites

This site may feature links to other web sites. We do not endorse or accept any responsibility for their content.

Accuracy & Availability

We take every care to ensure that the information on this Web Site is accurate and complete. However, some of it is supplied to us by third parties and we are unable to check its accuracy or completeness. You are advised to verify the accuracy of any information before relying on it.

Web-site accuracy updates are frequently made to all areas of the White Orchid Spa web site and every effort is been made to ensure that all the information published is correct.

This website is provided “AS IS” without any warranties of any kind and we do not accept any liability arising from any inaccuracy or omission in the information or interruption in availability.

General

White Orchid Spa will not be liable for any failures in the performance of any of their obligations under these terms and conditions caused by factors outside their control.

White Orchid Spa reserve the right to restrict, suspend or terminate access to its’ website and /or services for any reason at any time.

We accept no responsibility for any interruption to White Orchid Spa site and /or services for reasons beyond our control.

This Agreement supersedes all prior agreements, arrangements, warranties and understandings between you and us.

These Terms and Conditions do not affect your common law and statutory rights.

These terms and conditions shall be governed by and construed in accordance with English law, and any dispute shall be subject to the exclusive jurisdiction of the English courts.